Terms & Conditions

Please read these terms of use carefully. Your using this website assumes your acceptance of the said terms of use.

These terms of use govern your use of the Claytess Jewellers website (hereafter referred to as the ‘website’). Claytess Jewellers reserves the right to amend these terms of use or any policy or guideline on the website at any time, without notice and at our discretion. Please review this page and any other applicable policies from time to time for updates of these terms of use. If you access or use the website in any way after the terms of use have been changed, your further acceptance of these terms of use will be assumed.


Information about Claytess Investments PBC T/A Claytess Jewellers

Claytess Jewellers is a public business corporation registered in Zimbabwe at the Companies and Intellectual Property Commission (CIPC). Our head office is located at the Office 2, Napier Office Park, 1 Napier Avenue, Hillside, Bulawayo, Zimbabwe and our registration details are as follows:

  • Company registration number: 1046/17
  • Contact details: [email protected] or +263 774 222 702

Claytess Jewellers was established in 2017 as a manufacturing jeweller and still operates today as such.

Product & Pricing


While every effort has been made to ensure that the information and prices displayed on the website are accurate and true, it is possible that errors may occur whether due to data entry or system errors. Claytess Jewellers reserves the right to correct any and/or all errors should they occur and will not honour inaccurate or erroneous prices. If you have any questions, please do not hesitate to contact us. Errors and omissions are specifically excluded.

Diamond Search

Continued use of the diamond search functionality will be accepted as your implicit agreement to this section. We make every effort to present an up to date and error-free database. However, much of this is outside of our control and the responsibility of third parties. Diamonds listed are only those guaranteed to be available at the time of the last database synchronisation, which runs every 48 hours. You accept that these diamonds trade on a worldwide platform by our network of partners and that we cannot guarantee the availability of any of these diamonds.

Value Added Tax

Prices quoted are inclusive of Value Added Tax at 15%. Exports to foreign countries attract 0% Value Added Tax and the system will automatically calculate the correct prices during checkout.

Security & Delivery

As at 28/03/2019, payment options are currently limited to Bank Transfer, Paynow and DPO offered payment solutions. Additional payments options will be added within the next five business days or as shortly possible thereafter.

Delivery Policy

Subject to availability and receipt of payment, requests will be processed within 24 hours and delivery confirmed by way of email and/or telephone.

Returns & Refund Policy

We want to inspire and delight you with your jewellery purchase. If for any reason you are dissatisfied with your purchase, you may return your item within 30 days of delivery for a full refund, subject to meeting the requirements of our refund policy.

In this returns policy, the expressions “we”, “us” and “our” are a reference to Claytess Investments T/A Claytess Jewellers

Returns Policy

  • You may return new items sold and fulfilled online by Claytess Jewellers within 30 days of delivery for a full refund.
  • Contact our Customer Care team on +263 787 135 135 or [email protected] to initiate a return. You’ll need to provide your order number, contact details and the reason for return.
  • Items should be returned in their original product packaging with the original product tags attached and with all paperwork (such as diamond certificates or watch instruction booklets). Include a copy of your shipping confirmation email or order confirmation email in the package.
  • All shipping return charges must be pre-paid. We cannot accept C.O.D deliveries. We require that returned items are insured during delivery to safeguard against loss.
    All returns are subject to inspection by our Quality Assurance team before a refund is processed.
    We refund you the same way that you initially paid for your order excluding any delivery charges within 15 business days of receiving your returned item. Claytess Jewellers will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective.
  • Items purchased from Claytess Jewellers online can be returned at a Claytess Jewellers offices. Please ensure that you take a printed copy of your online tax invoice/ order fulfilment email to the office to confirm your purchase details.30 Day Change of Mind

    Goods are eligible for the 30 Day Change of Mind policy provided that they are in as new condition and are accompanied by proof of purchase and original packaging.

    Definition of ‘As New Condition’: The item must not have been worn; the item must be in pristine condition with no damage, scratches, or signs of wear. Determination of an item matching the definition of “As New Condition” is at the sole discretion of Claytess Jewellers.

    Special orders and pieces of jewellery hand-made to customer specification are not eligible for the 30 Day Change of Mind Policy

    Governing law

    This returns policy is governed by the laws in force in Bulawayo, Zimbabwe. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.


  • By using this web site you are agreeing to the terms of this returns policy.
  • We reserve the right to modify our returns policy as our business needs require.
  • We will post such changes on our web site, after which, your continued use of the web site shall be deemed to be your agreement to the modified terms.

Payment Options Accepted

Payment may be made via Visa, MasterCard, Diners Club or American Express credit cards or by bank transfer to bank account, the details of which will be provided at checkout or on request.

Credit Card Acquiring & Security

Credit card transactions will be acquired for Claytess Jewellers via Direct Pay Online who is one of the approved payment gateways for Zimbabwean Banks. Direct Pay Online is PCI DSS compliance. No credit card details are stored on the website. Users may go to www.directpay.online to view Direct Pay Online’s security certificate and security policy.


Users may elect to tender payments through Paynow, by using their Paynow account or bank account via ZSS (Banks under Zimswitch only).

Direct Pay Online

Users may elect to tender payments through Direct Pay Online, either by using their PayPal account or by using their pre-paid, debit, and credit – Visa, MasterCard, and American Express, Mobile money – Mpesa (Safaricom), Airtel Money, Vodacom, Tigo, MTN more coming soon.

Customer Details Separate from Card Details

Customer details will be stored by Claytess Jewellers separately from card details which are entered by the client on either Paynow’s or Direct Pay Online’s secure site. For more detail on Paynow and DPO refer to https://www.paynow.co.zw/ and https://www.directpay.online/

Merchant outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is Zimbabwe. Transaction currency is the United States Dollar (US$).


Claytess Jewellers takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of Zimbabwe and Claytess Jewellers chooses as its domicilium citandi et executandi the address listed below “Information about Claytess Jewellers  ” (found above) for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


Some products may look or present differently on screen than they do physically. These variations may include them appearing smaller or larger than their actual size or their colours presenting differently on screen. This is due to the fact that computer monitors are set differently from user to user and therefore Claytess Jewellers cannot be held responsible for these perceived variations.


All rights in all material and content including, but not limited to text, images, web pages, sound, software (including, code, interface and website structure) and video, and the look and feel, design and compilation thereof of this website are owned by Claytess Jewellers  or licensed to Claytess Jewellers  by third parties. As a user you agree that you are only allowed to use this website content as set out in these terms of use or as otherwise expressly authorised in writing by Claytess Jewellers or our licensors and that you may not otherwise copy, reproduce, transmit, publicly perform, distribute, commercially exploit, adapt, translate, modify, bundle, merge, share or make available to any person, or create derivative works of such content or material.

In addition you may not interfere or attempt to interfere with the operation or use of the website in any way through any means or device including, but not limited to, spamming, hacking, and uploading computer viruses or time bombs, or any other means especially prohibited by any provision of these terms of use and/or Law.

Intellectual Property

Claytess Jewellers is the owner and/or licensed user of all trademarks, trade names service marks, design marks, patents, copyrights and all other intellectual property appearing on or contained within the website. Except as set out in these terms of use, any use of the website content and material without written consent of the website content owner is strictly prohibited.


You may view the website and print hard copies of the material, and may download extracts of any page from this website for personal, non-commercial use. All other copying whether it be electronic, hard copy or in any other format, is prohibited and may breach intellectual property laws and other laws worldwide. In addition, you are not entitled to modify, distribute, transmit, display, reproduce, and create derivative works, sell, license or otherwise use the website content without Claytess Jewellerswritten permission. All other rights are reserved.

No Warranties

This website is provided “as is” and your use thereof is at your own risk. We do not warrant that the website will be free from viruses, available or that the content will be accurate. Although we take reasonable steps to secure the website, you acknowledge that the internet is not a completely secure medium and we make no warranties, express or implied, that any information or materials you post on or transmit through the site will be safe from unauthorised access or use. If you are dissatisfied with the website, your sole remedy is to discontinue using the website.

No Liability

Claytess Jewellers does not guarantee that this website will be compatible with all or any hardware and software you may use. We do not guarantee that the use of this website will not cause damage to any property, including but not limited to loss of data or computer virus infection. We accept no liability for viruses and you are advised to take all appropriate measures before downloading information or images from the website. We do not guarantee that this website will be available all the time or at any specific time. We reserve the right to withdraw or modify this website at any time.

Third-Party Services

Claytess Jewellers may provide links to web pages and content of third parties as a service to those interested in this information. Claytess Jewellers does not monitor or have any control over any third-party content and/or a third-party website. Claytess Jewellers does not endorse any third-party content and can make no guarantee as to its accuracy or completeness. Claytess Jewellers does not represent or warrant the accuracy of any information contained therein and undertakes no responsibility to update or review any third-party content. Users use these third-party links and content at their own risk.


Claytess Jewellers may, in its sole discretion, change this agreement or any part thereof at any time without notice.

User Information

In the course of your use of this website, you may be asked to provide personal information to us (such information referred to hereinafter as ‘user information’). We process information about you in accordance with the privacy policy. You acknowledge and agree that you are solely responsible for the accuracy and content of the user information.