General FAQ

You can sign up for our Newsletter through our website. Enter your Email Address in the Newsletter Sign Up panel and click on the > button. The Newsletter – Sign Up page will appear to you. Enter the required information and click on the Sign Me Up button. You will be signed up for our Newsletter and a confirmation screen will be displayed to you. Also you will receive a sign up confirmation email for our Newsletter. To subscribe our Newsletter, click on Newsletter Sign Up.

To Refer our website to your friends enter your Friend’s Email Address in the Refer a Friend panel and click on the > button. The Refer a Friend page will appear to you. Fill in the required information and Friends Email Addresses along with your optional Message and then click on the ‘Refer Friend(s)’ button. The Thank You for Referring will appear to you and your friends will receive an email, containing your message and website’s link, inviting them to visit our website. You will also get a confirmation email for your reference. To Refer our Website to your Friend(s), click on Refer a Friend.

To Refer our products to your friends, you need to click ‘Email to Friend’ link available on Product Detail page. On clicking this link, another page will appear where you can fill in your Name, Email Address, your Friends Email Address along with email Subject and your optional Message. After entering all the required information, click on the ‘Email’ button and a confirmation page will appear. Your friend will receive an email, containing your message and product’s link, inviting him to see a product of his interest. You will also get a confirmation email for your reference.

To search your desired products, click on the ‘SEARCH’ link at the top of the page. On clicking this link, a small search component will appear which will accept your Keyword(s). You need to enter a minimum of 4 characters to search for your choice of products and then click on the ‘Search’ button. This action will fetch your search results based on your Keyword(s). All the products that meet these specifications will be displayed to you in the search result page.

Our website provides various means of instant communication to our customers. You can click the ‘LEAVE FEEDBACK’ link available at the bottom of our website and Contact Us page will appear. The left side of the Contact Us page provides a simple form to you for sending us your comments & feedback. Simply enter your First Name, Last Name, Email Address and Subject along with your Message and click the ‘Submit’ button. Your Message will be emailed to us and you will also receive a confirmation email for the same. You will receive a reply within 1-2 business days. The Contact Us page also displays our Mail Address and our Phone Numbers for further communication.

Account FAQ

Creating an account on our website is a simple procedure and essentially requires your Email Address as it will be considered as your User Name. You can Create New Account by clicking ‘LOGIN | REGISTER’ link available at the top of our website and Sign In page will appear. On this page, you need to click the ‘Create New Account’ button to get Registration Form. You need to enter all the required information in respective fields and click the ‘Create New Account’ button to submit your account information. On successful creation of your account, a confirmation page will appear as well as you will get a confirmation email. After creation of your account, you will be able to access this account by entering your Email Address and Password information at LOGIN page.

To change your Account Password, you need to Sign In into your Account. On signing in, you will get Update My Account page and you need to click ‘Change Password’ button at the bottom of this page. On Change Password page, you need to enter your Existing Password and your desired New Password. Once you will confirm your New Password by re-entering it and then click on the ‘Change Password’ button, your Account Password will be changed and a confirmation page will appear. You will also receive a Password Change Confirmation email from our end.

The ‘Recently Viewed’ page will display a list of your most recently viewed products on our website. This page facilitates you an easy way to navigate back to product pages you are interested in. To get your most recently viewed products, you can click ‘Recently Viewed’ link available at the top of our website or ‘Recently Viewed’ tab on Product Detail page. If you are signed in into your account and viewing our product pages then your Recently Viewed Product list will be maintained in your account and you will be able to view this list from any other computer also after signing in into your account. On the contrary, if you are not in signed in situation then your Recently Viewed Product list will be maintained by your computer’s system cookies and you will no longer be able to view this list from any other computer.

While browsing the products on our website, you may come across many products that you would like to purchase from us sometimes in future. Our website offers you the facility to store all these favourite products in your own Wish List for future reference. To create your own Wish List, you need to have an online account on our website. You have to sign in into your account to add products in your Wish List. After that, on browsing, you can just click ‘Add to Wish Listï’ link on the Product Display or Product Detail pages to add your favourite products to your Wish List.

To share your Wish List with your friends, you have to first access your Wish List. In your Wish List, simply click on the ‘Email Wish List’ link to email your entire Wish List, containing details of all your favourite products, to your friends. But if you wish to send details of only one product of your Wish List to your friends then you need to click on the ‘Email’ link available against that particular product in the grid. Clicking on these links will display a simple form where you need to enter your Friend(s) Email Address along with email Subject and your optional Message. Just enter the required information and click on the ‘Email This Page’ button to email your entire Wish List or particular product details to your friends.

Automatic WatchesMany automatic watches may be built to last lifetimes, but they are still subject to a wide variety of everyday stress. Included here are the answers to some of the most common problems with mechanical watches that involve


When watches are dropped, the sudden impact can cause an axle to break. Most commonly it’s actually the balance staff (the axle of the wheel making the iconic ticking noise). This will need to be replaced and full watch maintenance is needed.

This commonly occurs with automatic watches and can mean a few different things. Automatic (self-winding) watches require physical activity to wind fully. If you are not sufficiently active, the watch will not build up enough power to run. In rare cases, the mainspring can become worn and fail, typically after a few years. This mainspring can be replaced with complete watch maintenance.


Watches can run fast for several reasons. Over time lubricants can cause the hairspring to stick. This damage could also have come from dropping the watch, knocking the hairspring out of alignment. Thirdly, it could have become magnetized by a magnetic field. At Claytess Jewellers we can diagnose and correct any watch timing issues.

Watches are finely-tuned machines. Similar to a car, lubrication is needed every few years to maintain optimum performance, which is why we recommend complete watch maintenance after every 3-5 years, at minimum.

Automatic watches need to be wound to start, either through manual winding at the crown or by wearing it long enough to wind the mainspring. Regularly worn, most automatic watches function normally and can run for roughly 36 hours after being removed. If the watch is fully wound but still running slow, this indicates the watch is overdue for maintenance. Most automatic watch manufacturers recommend movement service every four to five years, depending on the amount of wear or usage.

This happens in real manual-wind watches and means that the mainspring is broken. Automatic watches generally have a clutch do that you can feel when the watch is fully wound. The mainspring will have to be replaced along with a full watch maintenance

The Dial

The gaskets which make watches water resistant may require replacement, or the watch was exposed to moisture while the crown was unlocked. The crown, crystal, and gaskets may need replacement in conjunction with a complete maintenance. This watch should be serviced as soon as possible to dry it out and correct any damage, as it will get worse. Water resistance is not permanent and requires periodic service to maintain.

This means that the hands are 12 hours out of alignment. Simply reset the watch manually by advancing the time 12 hours.

This can be fixed by a manual resetting of the chronograph hand. Over time, the mechanical chronograph will require adjustment. Bring it in for its regular periodic watch maintenance at Claytess Jewellers.

Quartz WatchesQuartz watches may not be as delicate as their mechanical counterparts, but you should never underestimate the damage you can do to a watch. Below our experts respond to the most common issues reported with quartz watches:


When a quartz watch stops, the first step is to see if you need a battery replacement. Most watch batteries are designed for a two-year lifespan. Some quartz watches have extended life, up to three or more years (these watches usually won’t have a second hand). Watch service technicians at Claytess Jewellers can check the batteries and the condition of the contacts.

This can indicate a watch that is functioning electronically, but not mechanically. Quartz watches won’t have enough power to push through obstructions. The watch likely needs servicing. There are numerous conditions that can cause this malfunction, typically corrected by complete watch maintenance.

This is a surprisingly common problem, likely caused by some defect in the circuitry. One possible explanation is expansion with an increase in temperature. When the watch is at room temperature, it functions as it should. When the watch is worn on the wrist, the natural body heat causes the expansion and thus the circuit to break, resulting in a stopped watch. In this case, the circuit will need to be repaired or replaced. The watch issues can be diagnosed if you bring it in for maintenance.

This could likely be an issue with the mechanism that causes the date on your watch to change each day. You should bring it in for watch service.


This means the battery is dying, also known as a battery end-of-life (EOL) indicator. Electronic circuits in some watches can detect when the battery is getting low, causing the second hand to move forward erratically to alert the wearer. Installing a new battery will correct this issue.

The Battery

Using your watch’s extra functions, such as the chronograph, can considerably shorten battery life. It is important to understand how much battery power you need to enable all the numerous functions. It’s not advisable to run chronographs and stopwatches continuously.

With the EOL feature (the warning of a low battery) on many quartz watches, its not advisable to replace the battery unless it’s needed. Every time you open the case you compromise factory seals and requires water-resistance maintenance.

This depends on the age of the watch, the number of functions, and the frequency of usage. Batteries should last (at the very least) one year for analogue and digital styles of a quartz watch.

The Digital Display

This happens when a digital watch is dropped or receives a severe shock. The digital display can become contaminated or cracked, and results in a very expensive repair, meaning replacement may be the only viable option. Higher-end digital watches can be sent to the manufacturer’s service centre to be repaired.

The contacts connecting the digital display may have been damaged or corroded, keeping the dark sections from receiving enough voltage. In less expensive watches, the repair can cost less than a replacement. If these need to be repaired, they have to be sent to the manufacturer’s service centre.

Analog and digital combination watches are really two watches attached at the hip. One can malfunction while the other works fine. Watches with digital features need to be repaired by the manufacturer’s service centre rather than in the Claytess Jewellers repair shop.

The Push Buttons

Each push button has a stem attached to the bottom, moving in and out of a tube inside the watch. A tiny spring pushes the stem back out when the button is released. Over time, dirt or corrosion can reduce the effectiveness of that spring. It will likely need cleaning and replacement, along with regular watch maintenance.

Contact Your Personal Jeweller (+263) 787 135 135